Refund policy

CUSTOM-PRINTED & MADE-TO-ORDER POLICY:

ALL OUR BUSINESS CARDS ARE BESPOKE, LUXURY PRODUCTS MANUFACTURED SPECIALLY ACCORDING TO YOUR CHOSEN SPECIFICATIONS, LOGOS, AND ARTWORK. BECAUSE PRODUCTION BEGINS IMMEDIATELY TO ENSURE TIMELY SHIPMENT, COMPLETED CUSTOM-PRINTED PRODUCTS CANNOT BE RETURNED OR REFUNDED, EXCEPT IN THE EVENT OF A VERIFIED MANUFACTURING DEFECT OR SEVERE PRINTING ERROR MADE BY OUR PRODUCTION TEAM.

24-HOUR CANCELLATION WINDOW & PRE-PRODUCTION COSTS:

WE UNDERSTAND PLANS CAN CHANGE. YOU MAY REQUEST TO CANCEL YOUR ORDER WITHIN 24 HOURS OF PLACING IT. PLEASE NOTE THE FOLLOWING CONDITIONS FOR CANCELLATIONS:

  • WITHIN 24 HOURS (BEFORE PRODUCTION PREPARATION): FULL REFUND IS ISSUED.

  • AFTER PREPARATION HAS BEGUN / AFTER 24 HOURS: UPON RECEIVING YOUR ORDER, WE IMMEDIATELY COMMENCE CUSTOM DIE-CUT / EMBOSSING CLICHÉ ENGRAVING, SPECIALTY PAPER CUTTING, AND COLOR PLATING. IF YOU INSIST ON CANCELING AN ORDER ONCE THESE PREPARATIONS HAVE STARTED, A NON-REFUNDABLE PRE-PRODUCTION & TOOLING FEE (TYPICALLY 30% TO 50% OF THE ORDER VALUE TO COVER CUSTOM CLICHÉ DIES AND MATERIAL SPOILAGE) WILL BE DEDUCTED, AND THE REMAINING BALANCE WILL BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD.

  • ONCE PRINTING / FOILING HAS COMMENCED: NO CANCELLATIONS OR REFUNDS CAN BE ACCEPTED UNDER ANY CIRCUMSTANCES.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS:

PLEASE INSPECT YOUR ORDER UPON DELIVERY. IF YOUR CARDS ARRIVE DAMAGED IN TRANSIT, CONTAIN A DEFECT, OR DEVIATE CRITICALLY FROM YOUR APPROVED DIGITAL PROOF, CONTACT US WITHIN 7 DAYS AT INFO@PREMIUMBIZCARD.COM WITH DETAILED PHOTOS. WE WILL REVIEW THE ISSUE PROMPTLY AND PROVIDE A REPRINT OR RESOLUTION FREE OF CHARGE.

CONTACT FOR INQUIRIES & CANCELLATIONS:

TO REQUEST A CANCELLATION OR FOR ANY QUESTIONS REGARDING YOUR ORDER, PLEASE CONTACT US PROMPTLY AT INFO@PREMIUMBIZCARD.COM WITH YOUR ORDER NUMBER.