Refund policy
Custom-Printed & Made-To-Order Policy All our business cards are bespoke, luxury products manufactured specially according to your chosen specifications, logos, and artwork. Because production begins immediately to ensure timely shipment, completed custom-printed products cannot be returned or refunded, except in the event of a verified manufacturing defect or severe printing error made by our production team.
24-Hour Cancellation Window & Pre-Production Costs We understand plans can change. You may request to cancel your order within 24 hours of placing it. Please note the following conditions for cancellations:
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Within 24 Hours (Before production preparation): A full refund is issued.
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After Preparation Has Begun / After 24 Hours: Upon receiving your order, we immediately commence custom die-cut / embossing cliché engraving, specialty paper cutting, and color plating. If you insist on canceling an order once these preparations have started, a non-refundable pre-production & tooling fee (typically 30% to 50% of the order value to cover custom cliché dies and material spoilage) will be deducted, and the remaining balance will be refunded to your original payment method.
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Once Printing / Foiling Has Commenced: No cancellations or refunds can be accepted under any circumstances.
Damaged, Defective, or Incorrect Orders Please inspect your order upon delivery. If your cards arrive damaged in transit, contain a defect, or deviate critically from your approved digital proof, contact us within 7 days at info@premiumbizcard.com with detailed photos. We will review the issue promptly and provide a reprint or resolution free of charge.
Contact for Inquiries & Cancellations To request a cancellation or for any questions regarding your order, please contact us promptly at info@premiumbizcard.com with your order number.